Frequently Asked Questions
What shipping methods are available?
Available shipping methods include UPS ground, which is free for orders $45.99 or more. There are additional expedited shipping options via available that you’ll be able to review during check out. Pick the best option for you!
How long will it take to get my product?
Once you place your order it will be shipped in 1-2 business days. Delivery usually takes up to 5 business days via standard ground. We will keep you informed about your order via email.
How do I track my order?
Once your order has been shipped, a shipping confirmation email will be sent to you including a tracking number. You can use your tracking number to check for shipping updates via our shipping partners’ websites.
Who should I contact if I have any questions?
If you have any questions, contact Watts Regulator Co. dba Rural Water Direct by our contact form, email at firstname.lastname@example.org, by mail at 815 Chestnut Street, North Andover, MA 01845, or by phone at (888)-828-1300. Our operating hours are Monday through Friday from 8am to 6pm EST (5am-3pm PST).
Do I need an account to place an order?
No, you don't need an account to place an order, creating an account is optional. However, we encourage you to create an account as it will allow you to view your order history.