Frequently asked questions

  • Available shipping methods include UPS ground, which is free for orders $45.99 or more. There are additional expedited shipping options via available that you’ll be able to review during check out. Pick the best option for you!

  • Once you place your order, it will be shipped in 1-2 business days. Delivery usually takes up to 5 business days via standard ground. However, due to COVID-19, your order may require more time to be delivered. We’re working closely with our shipping partners in an effort to reduce any delays. We will keep you informed about your order via email.

  • Once your order has been shipped, a shipping confirmation email will be sent to you including a tracking number. You can use your tracking number to check for shipping updates via our shipping partners’ websites.

  • If you have any questions, contact Watts Regulator Co. dba Rural Water Direct by our contact form, email at sales@ruralwaterdirect.com, by mail at 815 Chestnut Street, North Andover, MA 01845, or by phone at (888)-828-1300. Our operating hours are Monday through Friday from 8am to 6pm EST (5am-3pm PST).

  • No, you don't need an account to place an order, creating an account is optional. However, we encourage you to create an account as it will allow you to view your order history.